Return policy

Return Policy

At Ruvio, we want you to shop with confidence. If you’re not fully satisfied with your purchase, you may request a return within 14 days of the delivery date.

Eligibility Requirements

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in new condition, and free from signs of wear.

  • All original packaging, tags, and accessories must be included.

  • A valid proof of purchase (receipt or order confirmation) is required.

⚠️ Returns sent without prior authorization will not be accepted. To begin the process, please email us at support@ruvio.shop.

How to Return a Product

Once your return request is approved, our team will provide you with a prepaid return label and step-by-step instructions. Please follow these directions carefully to ensure a smooth return.

If you need assistance at any stage, contact us at support@ruvio.shop——we’re happy to help.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or not what you ordered, notify us right away. We’ll arrange for a replacement or a refund as quickly as possible.

Items Not Eligible for Return

For health, safety, or custom reasons, the following products cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalized items

  • Personal care or hygiene products (e.g., cosmetics, grooming items)

  • Hazardous materials or flammable liquids

If you’re unsure whether your item qualifies, please reach out to our support team for clarification.

Final Sale Items & Gift Cards

Products marked as final sale, including clearance items and gift cards, are non-refundable and non-returnable.

Exchanges

Need a different size, color, or product? The fastest way is to return the original item and place a new order once your return has been processed.

EU Right of Withdrawal

If you are located in the European Union, you are entitled to cancel or return your order within 14 days of delivery, without giving a reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund decision. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: Depending on your bank or card provider, it may take additional time for the refund to appear in your account. If you have not received your refund within 15 business days after approval, please contact us at support@ruvio.shop