Privacy policy

Privacy Policy

This Privacy Policy explains how Ruvio (“we,” “our,” “us,” or “the Site”) collects, uses, shares, and safeguards your personal data when you visit our website (www.ruvio.shop) or use any of our services—including browsing, shopping, or contacting customer support (together referred to as the “Services”).

By using our Services, you agree to the terms set out in this policy. If you do not agree, please stop using the Site.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after updates means you accept the new terms.

Information We Collect

We collect personal data in three main ways: directly from you, automatically through technology, and from trusted third parties.

1. Information You Provide

When you interact with our Services, you may share:

  • Contact details: name, email, phone, address

  • Order details: billing and shipping information, purchase history

  • Account information: login credentials, preferences

  • Shopping activity: items viewed, added to cart, or purchased

  • Customer support messages: inquiries, complaints, or attachments

Some of this information is necessary for order processing and service delivery.

2. Information Collected Automatically

When you browse our Site, we may collect:

  • Device details (IP address, browser type, operating system)

  • Site usage (pages visited, time on site, clicks)

  • Referral information (how you reached our Site)

  • Interaction with marketing emails or ads

This data is gathered using cookies, analytics, and similar tools to improve user experience and site performance.

3. Information from Third Parties

We may receive personal data from:

  • Shopify (our e-commerce host)

  • Payment providers (to confirm purchases)

  • Analytics & advertising partners (e.g., Google, Meta)

  • Marketing partners or affiliates

We process this data under this Privacy Policy but are not responsible for third-party privacy practices.

How We Use Your Information

Your data helps us:

  • Process and fulfill orders

  • Deliver products and updates

  • Provide customer support

  • Send promotional offers (if you opt in)

  • Detect fraud and maintain security

  • Improve and personalize your shopping experience

You may opt out of marketing emails anytime using the “unsubscribe” link.

Cookies & Tracking

We use cookies to:

  • Save preferences and login sessions

  • Improve site performance

  • Provide relevant advertising

You can manage or disable cookies in your browser settings. Note that some features may not work without them.

Learn more about Shopify’s cookies: Shopify Cookie Policy.

Sharing of Personal Data

We may share data with:

  • Service providers (shipping companies, payment processors, IT systems)

  • Business partners (e.g., Shopify for platform hosting)

  • Marketing vendors (to deliver ads or promotions)

  • Legal authorities (if required by law)

We do not sell your personal data or use it for automated decision-making.

Data Shared in the Past 12 Months:

Data Category Shared With
Identifiers (name, email, address) Shipping partners, payment processors
Commercial info (purchases, returns) Same as above
Internet activity (device, browsing behavior) Analytics & advertising partners

User-Generated Content

If you leave reviews, comments, or other public content, this information may be visible to others. Please avoid sharing sensitive personal data.

Third-Party Links

Our Site may link to external websites. We are not responsible for the privacy practices of those sites. Please review their policies before engaging.

Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe we have, please contact us for removal.

Data Security & Retention

We use technical, administrative, and physical safeguards to protect your information. While no system is 100% secure, we strive to keep your data safe.

We retain your data only as long as necessary for business, legal, or compliance purposes.

Your Privacy Rights

Depending on your location (e.g., California, EU, UK), you may have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Restrict or object to processing

  • Withdraw consent (if applicable)

  • Request a copy of your data (data portability)

We may verify your identity before fulfilling requests.

International Data Transfers

Your information may be transferred to and stored in countries outside your residence, including the U.S.
For EU/UK users, we rely on Standard Contractual Clauses (SCCs) and other legal safeguards for cross-border data transfers.

Contact Us

For privacy-related questions, concerns, or requests, please contact us:

📧 support@ruvio.shop